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‘How did it get to this?’ What happens when care in a residential home breaks down

The Firs in Nottinghamshire closed suddenly in April, exposing shocking failures that underscore the strains on care provision across the country

“If we had known what was really going on, we’d have taken her out of there straight away,” said Greg Gillespie. “It makes you question your decision-making. But the real shame of this is we just didn’t know. It was hidden so well.”

Gillespie’s elderly grandmother lived at The Firs, a Nottinghamshire care home that was dramatically shut down by the Care Quality Commission in April due to a catalogue of shocking failures – everything from meeting nutritional and hydration needs, staffing, equipment, fire safety and governance was found to be lacking.

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