Richard Blakeway says 474% increase in complaints to his office in last five years points to risk of ‘social disquiet’
The housing ombudsman has warned “simmering anger at poor housing conditions” could boil over into social tension as his office recorded a 474% increase in complaints about substandard living conditions since 2019/20.
Richard Blakeway, the housing ombudsman for England, said repairs were now the single biggest driver of complaints his office deals with, accounting for 45% of its workload.
