A hacked or compromised account can be a nightmare. But with these tips, it need not be the end of the world
Email accounts have become more than a longstanding method of communication, morphing into the centre of your digital world as the user login for hundreds of services from shopping to socials. So when you forget your password, your email gets stolen or hacked, it can be a total nightmare.
Here’s what to do if the worst happens. Quickly taking these steps can help get you back into your email and safeguard the many other accounts linked to it.
Try to change your password from a device that’s already logged in.
Use a familiar device in a familiar location that you have frequently used your email account from before, such as your computer or a phone on your home wifi. Use the same browser you usually would if you have more than one installed.
Use account recovery process for provider, such as Google or Microsoft, and access your account through your recovery email or phone if you have one.
Answer all the recovery questions to the best of your ability, including any old passwords you might remember, even if you only know part of the answer. Google and Microsoft have tips you can follow. It may take up to 24 hours for you to be verified to recover your account.
If all else fails, set up a new email account so that you can quickly migrate your logins for various sites and services to one you can control.
Set a new, strong password that is unique for your email account. The password should be at least 12 characters, but the longer the better. Use a combination of alphanumeric and special characters. Some tips include using a combination of random words, a memorable lyric or quote, and avoid simple or guessable combinations. Use a password manager to help you remember it and other important details.
Set up two-step verification using a code-generating app, rather than SMS text messages. Make sure you save your two-step backup codes somewhere safe.
Use a passkey rather than a password, which uses your device and biometrics to authenticate you and cannot be hacked like a password.
Set a recovery email and phone number to help get back into your account if you can’t log in.
Set up as many security questions as your account allows in settings and make them as difficult to guess as possible. Make sure you write the answers down somewhere safe.
